Terms of Service

1. Provider

Rentoutbase is provided by Embrik Skrindo (sole proprietor), Norway. Contact: support@rentoutbase.com.

2. The service

Rentoutbase is a software-as-a-service property management platform for landlords. It provides tools for managing properties, tenants, lease agreements, guides, messages, damage reports, rent tracking and related operations. A companion tenant app lets tenants access their guide, contracts, damage reports and messages.

3. Eligibility

You must be at least 18 years old to register. By creating an account, you confirm that the information you provide is accurate and that you are entitled to manage the properties and tenant relationships you upload.

4. Your account

You are responsible for keeping your credentials secure and for activity performed under your account. Notify us at support@rentoutbase.com immediately if you suspect unauthorised access.

5. Acceptable use

You agree not to:

• Use the service for any unlawful purpose or in a way that infringes the rights of others.
• Upload fraudulent, defamatory or misleading content.
• Attempt to probe, reverse engineer, overload or otherwise compromise the platform.
• Use the service to harass tenants or other users.
• Share access to your account with third parties outside your organisation.

6. Your content and data

You retain ownership of all data, documents and content you create or upload. You grant Rentoutbase a limited, non-exclusive licence to store, process and display that content solely to provide the service to you. You are responsible for ensuring you have the legal right to upload any personal data about third parties (such as your tenants) and for informing them in accordance with the GDPR.

Our role for data you input about tenants is that of a data processor; you are the controller. Data protection responsibilities are described in our Privacy Policy.

7. Subscription, pricing and payment

Rentoutbase is a paid subscription service. Current plans and pricing are displayed in the platform before checkout. A free trial may be offered at our discretion. Subscriptions renew automatically each billing period (monthly or yearly) until cancelled. Prices are shown including or excluding VAT as indicated; Norwegian VAT applies where required.

You can cancel at any time from your billing settings. Cancellation takes effect at the end of the current billing period. We do not issue refunds for partial periods except where required by mandatory law.

8. Consumer right of withdrawal

If you use the service as a consumer (not in the course of business), you have a right of withdrawal within 14 days of concluding the contract under the Norwegian angrerettloven and the EU Consumer Rights Directive. By starting to use the service during this period you consent to immediate performance and acknowledge that the right of withdrawal lapses once the digital service has been fully delivered. Contact us to exercise this right.

8a. Customers outside the EEA (including the United States and the United Kingdom)

Note: this wording is pending review by counsel in the customer's jurisdiction and may be updated.

This section applies in addition to the sections above if the billing address on your account is outside the European Economic Area (EEA). The Norwegian and EEA-specific terms above continue to apply to customers with a billing address inside the EEA.

• If your billing address is outside the EEA, the consumer right of withdrawal described in section 8 (the Norwegian angrerettloven and the EU Consumer Rights Directive) does not apply to your subscription. Cancellation and refunds are governed by section 7.
• These terms are governed by Norwegian law, with Oslo District Court (Oslo tingrett) as the agreed venue, unless mandatory law in your place of residence or business provides otherwise.
• Taxes: subscription prices may be shown excluding applicable sales, use or similar taxes. Where such taxes are due in your jurisdiction, they are added at checkout or on the invoice.
• All other rights and obligations in these terms — including your rights to your own data, our security and privacy commitments, and our support and notice obligations — apply to you unchanged.

9. Rent tracking

Rentoutbase helps you record and follow up rent payments. You remain responsible for collecting rent, verifying payment status, the accuracy of rent amounts and compliance with applicable tax and consumer rules. Rentoutbase does not currently process or hold tenant rent payments.

10. Availability and changes

We aim to keep the service available with reasonable uptime, but we cannot guarantee uninterrupted operation. We may add, change or remove features. For material reductions of functionality we will give you at least 30 days' notice by email.

10a. Intellectual property

Rentoutbase, including its software, design, trademarks, branding and documentation, is and remains our property (or that of our licensors). We grant you a limited, non-transferable, non-exclusive right to access and use the service for its intended purpose while your subscription is active. You may not copy, modify, redistribute, sublicense or create derivative works based on the platform. Feedback and suggestions you share with us may be used without restriction and without compensation.

10b. Indemnification

You agree to indemnify and hold Rentoutbase harmless from any third-party claims, damages, costs or expenses (including reasonable legal fees) arising from (i) your violation of these terms, (ii) your unlawful use of the service, (iii) content you upload that infringes someone's rights, or (iv) your breach of your obligations as a data controller toward your tenants. This clause does not apply where the claim results from our own gross negligence or wilful misconduct.

11. Disclaimer and legal advice

Rentoutbase is a tool. It does not constitute legal, financial or tax advice. Contracts and other documents generated through the platform should be reviewed for your specific situation. We are not responsible for disputes between you and your tenants or for the outcome of any rental arrangement.

12. Limitation of liability

To the maximum extent permitted by law, Rentoutbase is not liable for indirect, incidental or consequential damages, lost profits, lost revenue or lost data. Our total liability to you for any claim is limited to the amount you paid to us in the 12 months before the event giving rise to the claim. Nothing in these terms excludes or limits liability that cannot be excluded under mandatory Norwegian law, including liability for gross negligence or wilful misconduct.

13. Termination

You may delete your account at any time from the settings page. We may suspend or terminate accounts that breach these terms or that present a risk to the security or integrity of the service. On termination, we will delete your personal data as described in the Privacy Policy (section 6).

14. Changes to these terms

We may update these terms. Material changes will be communicated by email or in-app notice at least 14 days in advance. Continued use of the service after the effective date means you accept the updated terms. If you do not accept, you may cancel your subscription.

15. Governing law and disputes

These terms are governed by Norwegian law. Disputes that cannot be resolved amicably shall be decided by the Norwegian courts, with Oslo District Court (Oslo tingrett) as the agreed venue, unless mandatory consumer protection law grants you the right to sue in your country of residence. Consumers in the EU may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

If your billing address is outside the EEA, see section 8a: these terms are still governed by Norwegian law with Oslo as the agreed venue, unless mandatory local law provides otherwise.

16. Severability, waiver and entire agreement

If any provision of these terms is held to be invalid or unenforceable, the remaining provisions remain in full effect, and the invalid part shall be replaced by a valid provision that most closely reflects the original intent. Our failure to enforce any provision is not a waiver of the right to do so later. These terms, together with the Privacy Policy and any plan-specific order form, constitute the entire agreement between you and Rentoutbase regarding the service and replace any prior understanding.

16a. Force majeure

Neither party is liable for failure or delay in performance caused by events outside its reasonable control, including but not limited to outages of upstream providers (Supabase, Vercel, Stripe, Resend), internet failures, natural disasters, war, civil unrest, labour disputes, or actions of public authorities. We will use reasonable efforts to restore service as soon as possible.

16b. Assignment

You may not assign or transfer your rights under these terms without our written consent. We may assign this agreement to a successor entity in connection with a merger, acquisition or sale of substantially all our assets, provided the successor agrees to honour these terms.

16c. Notices

Formal notices to you will be sent to the email address on file for your account. Notices to us should be sent to support@rentoutbase.com. Notices are considered delivered 24 hours after sending, unless the sender receives a delivery failure notification.

17. Contact

Questions about these terms: support@rentoutbase.com